VELRINO.AI, SOFTWARE & SYSTEMS
Build an AI support desk, one idea at a time. Follow the same practical example from language models to retrieval, safety and useful actions.
Explore the articles
Eight ways to connect AI answers to evidence. Follow one policy question to understand what each RAG pattern changes, where it helps, and what to verify.
12 min read
Follow an expense report from upload to a saved result. Learn how requirements shape contracts, queues, failure recovery and the decision to keep a system simple.
10 min read
Building an AI support deskEpisode 05
Episode 5: After the Tools episode, test Emily’s support desk with reviewed cases. Learn what to grade, how to compare versions, and why a better average can still hide a serious failure.
10 min read
Building an AI support deskEpisode 04
Episode 4: Emily asks for her expense claim’s status. Give the same support desk a narrow tool, server permissions, and a result the application can check.
9 min read
Building an AI support deskEpisode 03
Episode 3: Emily has lost her receipt. Add boundaries around the same AI support desk so missing rules, private documents, and hostile text do not become permission.
8 min read
Building an AI support deskEpisode 02
Episode 2 of an AI support desk: retrieve the travel policy for Emily’s dinner question, preserve its conditions, and compose an answer with a traceable source.
9 min read
Building an AI support deskEpisode 01
Episode 1 of an AI support desk: understand how a language model reads an employee’s question, drafts a response, and why it still needs reliable policy information.
8 min read
THE APPROACH
Build a clear foundation before adding technical detail.
Use diagrams to connect the concepts and explain how they work together.
Ground explanations in useful examples, with sources for deeper reading.